A robust company built on solid strategies, integrated into advanced software that enables omni-channel communication, as well as the monitoring and development of all processes, turning them into smart business processes.
DIGITAL SALES BOOSTER
Eleva maximises lead generation.
We use customised online investment strategies and continuous improvement, based on high-performing audience profiles. We have the right knowledge and tools for efficient investment in online environments.
Our objectives:
Our main advantages:
PERSONALIZED CUSTOMER EXPERIENCES
We boost first-contact resolution.
By reducing the redialing rate and the call transfer ratio, we promote the use of asynchronous communication channels, improving SLAs and response times.
TECHNICAL SUPPORT
Technical expertise for the resolution of incidents, increasing FCR.
Our agents have received the training and knowledge needed to successfully solve all incidents reported by your customers, reducing unnecessary escalations and minimizing the need to redial.
CUSTOMER LOYALTY
We increase value and trust between people and clients.
Solutions aimed at increasing value in order to improve customer experience, securing stable and lasting relationships.
CUSTOMER RETENTION
The importance of keeping people by your side.
Strategic foresight in the event of risks/outflows of customers, with digital solutions aimed at reducing churn.
GLOBAL RISK MANAGEMENT
From prevention to non-payment and fraud management.
We cover the full cycle for successful risk management. We negotiate and advise people through empathy.
ANY QUESTIONS?
If you have any questions, or if you are interested in our services, please fill out this form.
BASIC DATA PROTECTION INFORMATION
We inform you that your data will be processed by MARKTEL, Global Services S.A. – NIFA82236944, in order to answer your queries and/or send you information related to your request.
You have the rights of access, rectification, portability, deletion, limitation and opposition to processing, as well as the right to withdraw your consent at any time. Further information on how we process your data, and how you can exercise your data protection rights, can be found in the privacy policy of the website.
Canal de denuncias
Les comunicamos que el presente canal de denuncias se encontrará inactivo por motivos técnicos de actualización, el 20 de octubre de 2023 a partir de las 14:00 horas hasta el día 23/10 a las 10:00 horas.
Les informamos que tienen disponible el email canaldenuncias@marktel.org como vía alternativa para cualquier consulta o denuncia objeto del presente canal que será atendida a la mayor brevedad posible.
Sentimos las molestias.
