ROBUSTNESS, EMPATHY AND INNOVATION

The Full BPO Contact Center that adapts and personalizes each solution throughout the Customer Journey ecosystem, and that specializes in relationships with customers.

A robust company built on solid strategies, integrated into advanced software that enables omni-channel communication, as well as the monitoring and development of all processes, turning them into smart business processes.

WE TURN LEADS INTO CUSTOMERS

It’s very simple: we connect with the customer.

By designing propensity models and adapting to each profile’s business strategy, we come up with omni-channel solutions for every stage of the sales and recruitment process.

PERSONALIZED CUSTOMER EXPERIENCES

We boost first-contact resolution.

By reducing the redialing rate and the call transfer ratio, we promote the use of asynchronous communication channels, improving SLAs and response times.

TECHNICAL SUPPORT

Technical expertise for the resolution of incidents, increasing FCR.

Our agents have received the training and knowledge needed to successfully solve all incidents reported by your customers, reducing unnecessary escalations and minimizing the need to redial.

CUSTOMER LOYALTY

We increase value and trust between people and clients.

Solutions aimed at increasing value in order to improve customer experience, securing stable and lasting relationships.

CUSTOMER RETENTION

The importance of keeping people by your side.

Strategic foresight in the event of risks/outflows of customers, with digital solutions aimed at reducing churn.

GLOBAL RISK MANAGEMENT

From prevention to non-payment and fraud management.

We cover the full cycle for successful risk management. We negotiate and advise people through empathy.

LA CONFIANZA DA GUSTO

ANY QUESTIONS?

If you have any questions, or if you are interested in our services, please fill out this form.

BASIC DATA PROTECTION INFORMATION
We inform you that your data will be processed by MARKTEL, Global Services S.A. – NIFA82236944, in order to answer your queries and/or send you information related to your request.
You have the rights of access, rectification, portability, deletion, limitation and opposition to processing, as well as the right to withdraw your consent at any time. Further information on how we process your data, and how you can exercise your data protection rights, can be found in the privacy policy of the website.

Non-financial information