A robust company built on solid strategies, integrated into advanced software that enables omni-channel communication, as well as the monitoring and development of all processes, turning them into smart business processes.
WE TURN LEADS INTO CUSTOMERS
It’s very simple: we connect with the customer.
By designing propensity models and adapting to each profile’s business strategy, we come up with omni-channel solutions for every stage of the sales and recruitment process.
PERSONALIZED CUSTOMER EXPERIENCES
We boost first-contact resolution.
By reducing the redialing rate and the call transfer ratio, we promote the use of asynchronous communication channels, improving SLAs and response times.
Technical expertise for the resolution of incidents, increasing FCR.
Our agents have received the training and knowledge needed to successfully solve all incidents reported by your customers, reducing unnecessary escalations and minimizing the need to redial.
We increase value and trust between people and clients.
Solutions aimed at increasing value in order to improve customer experience, securing stable and lasting relationships.
The importance of keeping people by your side.
Strategic foresight in the event of risks/outflows of customers, with digital solutions aimed at reducing churn.
GLOBAL RISK MANAGEMENT
From prevention to non-payment and fraud management.
We cover the full cycle for successful risk management. We negotiate and advise people through empathy.
LA CONFIANZA DA GUSTO
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