IMPLEMENTING BUSINESS PROCESSES, BRINGING PEOPLE AND CLIENTS TOGETHER

We are a FULL BPO company that implements technology innovation into business processes, turning them into smart processes to provide a unique outsourcing service.

We implement technology solutions based on analysis and consulting into business processes, and we provide solid support through multi-channel management services and solutions, delivering the best customer experience.

COMPREHENSIVE MANAGEMENT SYSTEM

We offer the best UX/CX to our clients through the excellence of a solid Customer Journey cycle based on innovative methods.

Marktel’s Comprehensive Management Systemis a living thing that grows and adapts to meet the needs of each company, becoming an essential tool to secure lifelong customers.

QUALITY MANAGEMENT SYSTEM (UNE-EN ISO 9001:2015)


Based on process analytics, we soundly implement all our tools in order to become part of the growing process of each of our clients through innovation and quality.

ENVIRONMENTAL MANAGEMENT SYSTEM (UNE-EN ISO 14001:2015)


We must protect and respect the environment by implementing sustainable solutions that are part of each cycle of our activity, reducing the environmental and social impact in order to protect society and the planet.

INFORMATION SECURITY MANAGEMENT SYSTEM (UNE-EN ISO/IEC 27001:2014/COR 1:2015)


Every client's data are as important as the clients themselves. We guarantee the protection, integrity and confidentiality of each company and each customer's data, thus increasing our competitiveness and reliability.

BUSINESS CONTINUITY MANAGEMENT SYSTEM (UNE-EN ISO 22301:2012)


We guarantee the successful development of every activity under any risk scenario, ensuring our preparedness for immediate response, as well as the continuity of all our services, and always keeping companies and users protected.

RISK MANAGEMENT SYSTEM (UNE- EN ISO 31000:2018)


As pioneers in obtaining this certification, we gained a tool that covers the whole of our comprehensive management system, based on a map of the potential risks and impacts that may arise from our processes.

IT SUPPORT SERVICE MANAGEMENT SYSTEM (ISO 20000)


We guarantee the proper operation of the company and the services rendered through planning, execution, verification and action. We have the necessary resources to deliver IT services fully aligned with the goals of our clients.

INNOVATION, EMPATHY AND SUSTAINABILITY

As members of the United Nations Global Compact, we adhere to the 10 principles of corporate social responsibility

We must put an end to poverty, protect the planet and guarantee the global welfare of all people

Since 2013, we have been working to support the 10 principles of the UN Global Compact. As a growing and evolving company, in 2015 we renewed our commitments based on human rights, the environment and anti-corruption measures with the aim of putting an end to poverty, protecting the planet and guaranteeing the welfare of all people.

MISSION, VISION AND VALUES

Our mission, vision and values are in line with Marktel’s Corporate Management System, and our culture, strategy, policies and daily activities rest on each and every member of our organization.

OUR VISION


In addition to creating the perfect customer experience, our aim is to become our clients' leading partner, optimizing their processes to bring people and clients together.

OUR MISSION


Our mission is to create smart business processes through technology innovation based on analysis and consulting in order to achieve excellence in every stage of the Customer Journey.

OUR VALUES


We strengthen our commitment to companies through integrity, transparency and trust, delivering effective and professional solutions under clear parameters of corporate and environmental responsibility, and sustainable development.

CORPORATE SOCIAL RESPONSIBILITY POLICY

The policies implemented at Marktel guide us as a company towards the responsible and sustainable development of every corporate activity, and they are at the heart of a sound corporate structure committed to society, economy and the environment.

We promote corporate responsibility to lay down strict guidelines that connect Marktel to each client through a business strategy that meet the criteria established by the Corporate Social Responsibility Policy.

Non-financial information