The contact center that relies on innovation and empathy to bring people and clients together

Marktel, a Full BPO company that relies on innovation and empathy to bring people and customers together.

When you care about people, distances are shorter, but services don’t change

Full BPO


Integrating services through smart business solutions tailored to the needs of each client.

CONTACT CENTER


Marktel is more than a Contact Center: it is the link between each brand and the needs and expectations of its customers... We forge relationships that last forever.

SMART BUSINESS SOLUTIONS


By successfully organizing the technology and operating units, which are tailored to meet real needs, we increase the value in the end-to-end concept.

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Smart business solutions that are as human as they are sustainable

We create smart business processes and solutions by making good use of the data obtained.
We combine operations and innovation, using aggregate systems that streamline the operating knowledge gained in order to deliver the best solution to each client

AUTOMATION


We seek efficiency by automating repetitive tasks and activities, reducing costs and possible errors to a minimum.

PROCESS ORCHESTRATION


Data analysis and planning as means to create reports for supporting decision-making processes through strategies aimed at boosting the effectiveness of the operation.

ARTIFICIAL INTELLIGENCE


AI implementation and algorithm combination to turn the agent into an augmented human.

COMMUNICATIONS


We can instantly contact anywhere in the world, so we will always be by your and your customers' side.

CYBERSECURITY


We ensure your customers’ peace of mind thanks to a powerful cybersecurity solution. Rest assured: your data will always be safe.

COGNITIVE SYSTEMS


Artificial Intelligence and natural language procedures for supporting decision-making processes. Revolutionizing the relationship between humans and machines through human language.

CONVERSATIONAL MODULES


We develop clear and appropriate communication based on natural language, both for human and machines.

BOTS


Thanks to these conversational assistants, we will offer your customer a more comprehensive and personalized service, improving each operation by means of data analysis.

ANALYSIS MODELING


Design and implementation of work models that will identify every element and process in the system to help you reach your goals.

Marktel, the Full BPO company that relies on innovation and empathy to bring people and customers together.

OUR NEWS: HIGHLIGHTING THE IMPORTANCE OF THE CONTACT CENTER

Marktel’s news channel is the place where customer-experience trends and innovation meet, highlighting the importance of the “Contact Center” concept, which has now evolved to become a Full BPO company.

News on the sector from an objective and constructive perspective, seeking to bring the sector’s knowledge into our professional field

CONTACT US

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BASIC DATA PROTECTION INFORMATION
We inform you that your data will be processed by MARKTEL, Global Services S.A. – NIFA82236944, in order to answer your queries and/or send you information related to your request.
You have the rights of access, rectification, portability, deletion, limitation and opposition to processing, as well as the right to withdraw your consent at any time. Further information on how we process your data, and how you can exercise your data protection rights, can be found in the privacy policy of the website.

Non-financial information