The contact center that relies on innovation and empathy to bring people and clients together
When you care about people, distances are shorter, but services don’t change
Integrating services through smart business solutions tailored to the needs of each client.
Marktel is more than a Contact Center: it is the link between each brand and the needs and expectations of its customers... We forge relationships that last forever.
By successfully organizing the technology and operating units, which are tailored to meet real needs, we increase the value in the end-to-end concept.
Smart business solutions that are as human as they are sustainable
We create smart business processes and solutions by making good use of the data obtained.
We combine operations and innovation, using aggregate systems that streamline the operating knowledge gained in order to deliver the best solution to each client
We seek efficiency by automating repetitive tasks and activities, reducing costs and possible errors to a minimum.
Data analysis and planning as means to create reports for supporting decision-making processes through strategies aimed at boosting the effectiveness of the operation.
AI implementation and algorithm combination to turn the agent into an augmented human.
We can instantly contact anywhere in the world, so we will always be by your and your customers' side.
We ensure your customers’ peace of mind thanks to a powerful cybersecurity solution. Rest assured: your data will always be safe.
Artificial Intelligence and natural language procedures for supporting decision-making processes. Revolutionizing the relationship between humans and machines through human language.
We develop clear and appropriate communication based on natural language, both for human and machines.
Thanks to these conversational assistants, we will offer your customer a more comprehensive and personalized service, improving each operation by means of data analysis.
Design and implementation of work models that will identify every element and process in the system to help you reach your goals.
OUR NEWS: HIGHLIGHTING THE IMPORTANCE OF THE CONTACT CENTER
Marktel’s news channel is the place where customer-experience trends and innovation meet, highlighting the importance of the “Contact Center” concept, which has now evolved to become a Full BPO company.
News on the sector from an objective and constructive perspective, seeking to bring the sector’s knowledge into our professional field
BASIC DATA PROTECTION INFORMATION
We inform you that your data will be processed by MARKTEL, Global Services S.A. – NIFA82236944, in order to answer your queries and/or send you information related to your request.
You have the rights of access, rectification, portability, deletion, limitation and opposition to processing, as well as the right to withdraw your consent at any time. Further information on how we process your data, and how you can exercise your data protection rights, can be found in the privacy policy of the website.
Canal de denuncias
Les comunicamos que el presente canal de denuncias se encontrará inactivo por motivos técnicos de actualización, el 20 de octubre de 2023 a partir de las 14:00 horas hasta el día 23/10 a las 10:00 horas.
Les informamos que tienen disponible el email canaldenuncias@marktel.org como vía alternativa para cualquier consulta o denuncia objeto del presente canal que será atendida a la mayor brevedad posible.
Sentimos las molestias.
