The contact center that relies on innovation and empathy to bring people and clients together
When you care about people, distances are shorter, but services don’t change
Integrating services through smart business solutions tailored to the needs of each client.
Marktel is more than a Contact Center: it is the link between each brand and the needs and expectations of its customers... We forge relationships that last forever.
By successfully organizing the technology and operating units, which are tailored to meet real needs, we increase the value in the end-to-end concept.
Smart business solutions that are as human as they are sustainable
We create smart business processes and solutions by making good use of the data obtained.
We combine operations and innovation, using aggregate systems that streamline the operating knowledge gained in order to deliver the best solution to each client
We seek efficiency by automating repetitive tasks and activities, reducing costs and possible errors to a minimum.
Data analysis and planning as means to create reports for supporting decision-making processes through strategies aimed at boosting the effectiveness of the operation.
AI implementation and algorithm combination to turn the agent into an augmented human.
We can instantly contact anywhere in the world, so we will always be by your and your customers' side.
We ensure your customers’ peace of mind thanks to a powerful cybersecurity solution. Rest assured: your data will always be safe.
Artificial Intelligence and natural language procedures for supporting decision-making processes. Revolutionizing the relationship between humans and machines through human language.
We develop clear and appropriate communication based on natural language, both for human and machines.
Thanks to these conversational assistants, we will offer your customer a more comprehensive and personalized service, improving each operation by means of data analysis.
Design and implementation of work models that will identify every element and process in the system to help you reach your goals.
OUR NEWS: HIGHLIGHTING THE IMPORTANCE OF THE CONTACT CENTER
Marktel’s news channel is the place where customer-experience trends and innovation meet, highlighting the importance of the “Contact Center” concept, which has now evolved to become a Full BPO company.
News on the sector from an objective and constructive perspective, seeking to bring the sector’s knowledge into our professional field
Or just say hi!
BASIC DATA PROTECTION INFORMATION
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